Archive for the ‘small businesses’ Category

Have You Lost Passion for Your Business?

Sunday, February 5th, 2012

With Valentine’s Day just around the corner, how passionate are you about your business?   Has it become a “bad marriage?”  Is there hope of rekindling the passion you once had when you first started your business?

Almost daily, I hear from business owners who aren’t sure whether or not to “cut their losses” and run or hang in there for the long haul.  Sound familiar?

I liken it to the old adage that the grass is always greener on the other side.  To that, I always like to respond that yes, the grass is sometimes greener on the other side, but it still needs mowing.  In other words, it is still going to take maintenance to make it work.  All relationships including the one between you and your business need maintenance.

Here are the reasons, I believe, that we lose passion for our businesses.  I will elaborate on each one separately:

  • You do not charge enough for your services.
  • You do not reach out to the business community (online or offline).
  • You do not serve the clients that value your services.
  • You do not serve the correct industry or target market.
  • You do not offer skills or services that you enjoy.
  • You do not manage your time until you are overwhelmed.
  • You do not believe that you are doing as well as everyone else.

You do not charge enough for our services. While you may be passionate about you business after a while, you are going to get burnt out working too many hours to make enough to live on.  Also, when you do not charge enough, you devalue ourselves and our individual talents and gifts.  When you get to the point that you can no longer pay our bills, you begin to lose hope and no longer want to continue.  Your self-esteem will be at an all-time low.

You know the old saying that money cannot buy love.  True, but it can certainly put you in a good bargaining position.  So get into a good bargaining position, and start charging more.

You do not reach out to the business community (online or offline). Barbara Sher, bestselling author and coach, likes to say that isolation is the killer of dreams.  When feeling alone or isolated, are you “connecting” with your networks about a business issue?  Are you taking advantage of the camaraderie there?

Part of business is connecting and serving.  There are no “lone ranger” corporations or solo-practices either.

You do not serve the clients that value your services. This is a big one.  If a client does not want to pay for your services or place a value on what you offer, find a client who does.  Remember the childhood story about the “ugly duckling” that was really a swan?  Well, you are a swan, and those that don’t value that need to retreat to a different lake or different scenery.

You do not serve the correct industry or target market. This is a huge mistake.  So many times, it’s easier to want to reach the industry with the most money.  However, sometimes with big money comes big headaches.  This may not be a fit for you.  Find ways to serve the market or at least part of the market that you are passionate about.  They will also be blessed and better served by your offers even if you have to serve them in larger numbers (teleseminars and teleconferences).

You do not offer skills and services that you enjoy. Like a new perfume on a romantic night, you can get excited again.  You can get passionate again.  Find a new skill to add to your skills offered list and get excited.  Find new ways to serve the target market, which most excites you.

You do not honor you time until you are overwhelmed. You try to do too much in too short of a period of time.  Just like bills, kids, careers, and commitments take their toll on a marriage – you need a get away.  Why not have a “date night” with your business?  Sign up for a seminar, workshop or Chamber of Commerce event.  Get out of your home office and off of your computer!  Then back refreshed and better organize your day!

You do not believe that you are doing as well as everyone else. Before you begin entertaining an “affair” outside of your business or with another business idea, ask why are those other businesses thriving?  Do they market regularly, do they have a fan page on Facebook, do they regularly post articles online?  Find out what keeps the “romance” burning for their business.

I think you’ll find that once again, you can get passionate about your business.  Once again, find a reason to get out of bed.  Despite what Forrest Gump said about life being like a box of chocolates, and you’ll never know what you’ll get.  You’ll be just as passionate about the chocolate covered caramels as you are about the chocolate covered raspberry creams.  Why?  Because you chose them with a passion.  Your business passion.  You are once more in control.

There is only one you, so why not BE you and offer your own “bouquet” of authenticity to your clients.

Happy Valentine’s Day!

I’m Now a Featured Writer at WAH Adventures

Friday, December 16th, 2011

I know I have been very bad lately about keeping up my blog.  My bad.  There have been a lot of changes in my business and life which I will be filling you in on.

One of the biggest honors was being asked to write a column on virtual assistance for WAH Adventures.  I’ve known the owner Miranda Grimm, and she is one of the most talented, caring people that I have ever met.

She does such a great job providing work-at-home leads for freelancers as well as those seeking to work for work-at-home companies that provide benefits.  If you haven’t heard of the WAH Adventures blog, then you are missing out on a lot of good leads and resources for working at home.

So, without further ado, here is my first article:

Understanding Virtual Assisting – Part 1 – Getting Started

Why Every Web Site Needs an Online Newsletter

Tuesday, August 3rd, 2010

So why do some web sites bother to offer a newsletter and others don’t?  So why bother?  Believe me, I am contemplating this very thing as I sit here and wonder if there isn’t enough to do already.  However, everything that I do and stand for at Gemstone Business Solutions would be a waste of time if I didn’t do it for my clients.

An online newsletter is just a way of staying in touch with a target market and/or the clients in your business.  It sends the message every time you email it of “Hey, I am here and ready to do business with you.”  In other words, it acts as a reminder.  It is a way of keeping your name and the name of your business before your clients. 

Why should you publish a newsletter on your web site? 

Karen Cappello, a well-known business coach at www.KarenCappello.com states that clients need to see something in front of them in the form of a contact (newsletter, email, card or phone call) seven times before making a purchase.  This also includes making a decision to use your services. A newsletter — especially an online newsletter — can do that effectively by saving your business mailing time and postage.

So what should this newsletter look like?

Believe it or not, many clients and friends have mentioned to me that they prefer newsletters that are either HTML or text.  While the graphically enhanced versions offered through Constant Contact and Aweber are nice, you don’t always know how long they will take readers to download. 

A newsletter which takes too long to download will cause the reader to become discouraged.  They may not want to wait for the newsletter to download.  Believe it or not, there are still those individuals and clients using dial-up, so you don’t want to discourage them from reading your newsletter. 

Headlines should be short and clear with the main articles covering one major point.  This one major point should be covered in two to five sub-points that are easy to understand and are beneficial to the reader. 

The article should inform, clarify, encourage, enthuse, provoke thought or satisfy the need for additional information.  When appropriate light humor may also be used.

Products may also be mentioned in you online newsletter, but too many hyperlinks should not be used.  You want to keep your client’s eyes on your newsletter not clicking to other web sites. 

What should this newsletter say?

The newsletter should be aimed at a targeted audience or industry.  It should cover what the concerns are for that industry.  It should also have statistics to back up your assumptions.  Being able to answer critical questions and concerns for that industry is a must.  Only then will you be able to provide the kind of content that readers will read.  You will also be able to earn the respect of your readership.

Many new web site owners completely dismiss the importance of a well-written online newsletter.  It takes more than a web site to let clients know that you are in business.  The old adage of “Build it and they will come” is something that keeps most web site owners from connecting with their target market via an online newsletter.  They feel that just having a web site should be enough to attract clients. 

However, when clients find your web site, they may not know you or be convinced as to why they should do business with you.  Being able to offer this added feature — this online newsletter — will continue to keep your site visitors coming back to your web site time and time again.  Clients will get to know you and your business through your newsletter.

Who will read this newsletter?

Maria Veloso at www.webcopywritinguniversity.com and the author of Web Copy that Sells says that it all comes down to “courting” the client or giving them a reason to come back to your web site.  Over time, the reader will come to recognize you as an expert in your field.  You will become someone that they can trust.  A well-written, well-researched newsletter will help to position yourself strategically as an expert in your field.

According to Ms. Veloso, another mistake that new web site owners make is to make the newsletter too broad.  The newsletter is not meant to appeal to everyone, but to a target market.  She later explains, “When you call out to everyone, you call out to no one.” 

In summary, it all comes down to balance.  Within the scope of your particular business and industry, you want to appeal to all of the major players in your readership.  Give them content that will appeal to them time and time again.  Remember the four U’s — urgent, useful, user-friendly, and unique.  If you can do these four things each issue for your target market then you have done your job. 

So where does the blog come into all of this?

The best way to explain how to use a blog is to use it as page of your web site, which reflects more of your personality to your target market.  You can also use it to promote products that you like.  This is your “opening up” a little more.  I like to say that it’s your business casual side.

Nowadays some bloggers are using their blogs to add membership sites and videos from YouTube.  I have used my blog to get readers to comment on some of my newsletter articles in my online newsletter, Chiseling Out Success.

What to do if you don’t want to publish the newsletter yourself?

If all of this is sounds like too much work or too complicated to do, delegate it.  We at Gemstone Business Solutions are a group of virtual assistants and other remote professionals that offer newsletter writing and design to small businesses.  We would be happy to accommodate you with this request.

Is It a Browser Add-on, Extension or Plug-In?

Friday, July 9th, 2010

When it comes to your Internet browser, do you know the difference between an add-on, an extension, and a plug-in?  Now before I put anyone to sleep, understanding the difference will speed up your computer and make your online surfing much faster and more enjoyable.

My choice of browser is Firefox, and I do have the 3.6 version.  I know others of you are equally as passionate about Internet Explorer 8, Safari or Opera, and that is fine.

While I thought that I did understand the difference between the an add-on, extension, and a plug-in, I found myself getting confused in an online class that I was taking.  I was hesitant to raise my hand or press the Raise Your Hand button as one would do in a Web-ex.  Everyone else seemed to be following along, and I didn’t want to interrupt this knowledgeable and technically fluent group.

So, I waited until after the class was over, and did my research on the subject.  Then I turned to two other team members in my virtual assistant consulting company.  I am blessed to be surrounded by a team of “cream of the crop” experts in my consulting business.  (I have a network of remote professionals that are phenomenal.)

Now after speaking to those two team members, I am completely clear on what the difference between an add-on, an extension, and a plug-in is, and when and why to use them.

An add-on can be a theme (what YOUR browser’s homepage looks like), plug-in or extension all used for better, faster, and safer browsing.  An example from Firebox would be the WOT-Safe Browsing Tool.  Add-ins are found on the main men under Tools under Add-ons.

Now plug-ins are used to link to external programs such as audio, flash or Java, which may not be supported by the current browser, or supported but slow to load.  An example would be the QuickTime plug-in.  It is found under Tools, Add-ons, then Plug-Ins in Firefox.

Last but not least, extensions offer one-click solutions to a program currently supported but needing the extension to support an upgrade to the actual program itself.  An example would be Microsoft .NET.  And of course, extensions are found under Tools, Add-ons, then Extensions in Firefox.

The great thing about Firefox is that a list of what each add-on, plug-in, and extensions are for is listed right next to the tool itself.  You only have to check the box to add or disable or uninstall if you ever choose to do that.  It is very easy to do.

I am so relieved that I now understand the difference between an add-on, plug-in, and extension.

So why would anyone care about all of this?  Well, when you are self-employed and your own computer guru as well as the other hats you have to wear for your business — you’ll care.

The good thing for me is that I have a team of experts at Gemstone Business Solutions that I can ask.  I never really have to worry about who I’ll ask or whether or not I can find my answer somewhere online.  This has taken a tremendous amount of stress out of my life and business.

Do you have a team of experts for your business that you can regularly rely upon?  What do you do if you have a technology-related question?

Success is the Best Revenge

Sunday, October 4th, 2009

This was a great read from a woman who has had to make her own success by NOT banking or dovetailing on the success of her famous father. In her book, Jokes My Father Never Taught Me, Rain Pryor, decided to create her own style of comedy despite the problems she encountered.

For years, she struggled with rejection. No one “got” her comedy—it was a different genre than what was currently being performed. It was also different from her famous father’s brand of comedy. However, despite these setbacks, she went on to create her own unique style—her own USP (Unique Selling Position).

Two of my favorite quotes from the book are:

“Success is the best revenge; it’s the ultimate ha-ha.”

“I can sit around and wait for someone to put me in a box. Or I can create something and say, ‘This is what I do.’ ”

Rain Pryor
Daughter of Richard Pryor
Comic, Actress, and Singer

So for those of you who are struggling in your own business and your own uniqueness, just remember these two quotes.
 

14 Tips to Survive This Economy

Thursday, March 27th, 2008

With so much talk going on about the economy, how can you recession-proof your business? Where do you even start trimming your business expenses? Cutting back on advertisement? Or just downsizing?

Believe it or not, there are easy, quick tips that you can begin doing today. While these tips may not be the same ones given by Suze Orman or Wall Street, they will at least keep your entrepreneurial spirit alive and well.

Start with these 14 tips:

1. Turn off the news. Sometimes you just have to turn it off. The newscasters will go over and go the same bad, negative news. This causes fear, and fear is the opposite of faith. So, keep the faith. Lose CNN.

2. Count your blessings. Name at least three things a day that you are thankful for. Express gratitude to those around you for even the little things that they do for you.

3. Visualize yourself doing what you really want to do. What are you passionate about? What would you do if money was not in the equation or there was no recession. Now put that passion in your business.

4. Get out there in a big way! Decide that you are going to be successful no matter what. Take your business message to the masses. Get out there and speak, write, and hand out your business cards.

5. Commit to marketing yourself at least one day out of seven. Look for opportunities and needs to be met. Become a problem solver to your clients and potential clients.

6.  Become invaluable to your clients. What is it that you can do that no one else can do?

7. Always have a Plan B. Sometimes goals do take longer to accomplish than others. Once knee-deep into the goal, serendipity may take over and you may want something entirely different.

8. Write out the outcome of your business plan for the year as if it has already happened. Now what will you do to work to make it happen?

9. Solicit the help of other colleagues and entrepreneurs that you trust. Don’t try to do everything yourself. Have backup. Have subcontractors to do the work that you don’t do and the work you can do, but may not be able to do under certain circumstances.  We at Gemstone Business Solutions would love to have you delegate some of your work to us.  

10. Create multiple profit centers or MPCs as Barbara Winter likes to call them in her book, Making a Living Without a Job. Some refer to this concept as multiple streams of income. When business is slow, your other MPCs will be working for you.

11. Figure out a way to make passive income. You don’t have to write an e-book and post it on your web site. You can just as easily charge a referral fee of 15%. This will give you income even when you are not working.

12. Learn to move on. When you make a mistake in your business or in your marketing–learn. But please move on. Don’t waste time dwelling on the mistake. Ask for advice. What would your network have done?

13. Pat yourself on the back for every small success that you have along the way. Stop complaining that you are not where you want to be yet. You will get there. Recognize from where you have come.

14. Believe in yourself and know that if you are doing what you were born to do, the money will follow. Yes, even in a recession.

What precautions and/or measures are you taking with your business in this recession?  Is there anything you could add to this list?

Want to Succeed as an Entrepreneur?

Sunday, September 16th, 2007

Ten Survival Strategies for Entrepreneurs
 
by Bill Lampton, Ph.D.

Seven years ago, I left the administrative career I had built for 23 years, and started my own business. Why? For some of the same reasons that attract other pioneers.

You want to be your own boss.

You want to unleash your creativity, which your current job stifles. You expect to double or triple your income. You are eager to implement your lifelong fantasy. You lost a previous job, and you don’t want to face being downsized again.

Yet, whether you have taken that step or merely intend to, you’re afraid. You know former business colleagues whose new businesses failed.

Fear no more. I offer these guidelines for success.

One: Involve Your Family. Entrepreneurship will bring family changes, for sure. Your home office takes away the guest bedroom, and startup expenses strain the family budget.

From the outset, let every family member know what you are doing, why, and how it will impact them. Then listen. Solicit, and respond to their advice. Welcome their objectivity, which you’re lacking in your euphoria.

Talk candidly about these changes before they happen, and you’ll gain valuable teammates.


Two: Network, and Keep On Networking. In Dig Your Well Before You’re Thirsty, Harvey Mackay wrote: “If I had to name the single characteristic shared by all the truly successful people I’ve met over a lifetime, I’d say it is the ability to create and nurture a network of contacts.”

Mistakenly, during the first six months, I tried going it alone. The results were dismal.

Then I sought advisers, who helped me immensely, giving constructive feedback about my web site, company name, motto, logo—practically every significant step. I still meet monthly with a group of my peers. We share marketing strategies, and even a few leads.

I encourage you to join civic groups, your professional associations (mine is the National Speakers Association), and start your own informal group.

Three: Master the Clock and the Calendar. Time will become your most valuable commodity. Treasure it, protect it, use it wisely. Decline politely when your Thursday afternoon golf buddy calls on a warm, sunny day.

Use time-savers like these:

Organize your work area, so you can find information quickly Rely on a contact management program, such as ACT, to keep track of prospects/clients. Start each day with a to-do list, arranged in priority order Limit the length of phone calls and meal breaks. Outsource work that others will perform well at a reasonable price.

Four: Get Physical. To endure your long work hours, you must remain in top physical shape. Exercise regularly, eat nutritious foods, reserve adequate sleep time, take short stretch breaks, and schedule your annual physician’s exam. I start each day with a one-hour workout at a fitness center. Rather than tiring me, the session ignites me.


Establish your own health-supporting routines. Stick with them five or six days a week, and you will enjoy feeling better, thinking more clearly, and having more energy.

Five: Nurture Your Spiritual and Emotional Needs. Remember to nourish the needs that go beyond the physical realm. Daily, you will need exceptional motivation, reinforcement, re-dedication, resilience, and sheer courage. Many successful entrepreneurs rely on sources not seen and touched.

For me, memorizing and repeating inspirational passages boosts my morale. Select whatever method brings you inspiration—meditation, reading, attending religious services, walking down a nature trail, or others.

Six: Get Technical. Most entrepreneurs don’t start out with administrative assistants. We are SOHOs—single owners, home offices. Then who does the correspondence, records, research, and filing? You do.

So if you are technologically impaired, or you’re somewhat competent but lack proficiency in programs like PowerPoint and Desktop Publisher, enroll in a nearby computer course. Fortunately, even small community colleges offer them as noncredit evening courses, modestly priced.

Seven: Become—and Remain—an Expert. Will prospects return your calls? Will appointments turn into contracts? They will when you demonstrate that you have mastered your field.

Expertise doesn’t happen by accident. Successful entrepreneurs read voraciously, attend conferences, interview leading authorities, explore their topic on the Internet, pursue advanced degrees, earn special accreditation.

And we don’t stop learning. “Continuing education” is a redundant phrase. To be educated means that we keep learning the latest advancements in our profession.


Eight: Hire a Coach. Tiger Woods, possibly the greatest golfer ever, wasn’t reluctant about hiring a coach. Presidents, actors, and industry leaders rely on coaches.

Almost two years ago, I hired a coach to improve my marketing efforts. We worked together for three intensive months. With his help, I revolutionized the way I seek business. I consider his fee one of my wisest professional investments.

Nine: Spend Wisely. Friends told me the writer’s conference in Maui was one I must attend. I considered the cost, and went to a regional conference instead, where I learned plenty and kept my creditors happy.

Spending wisely becomes especially essential when we understand that an entrepreneur’s income, typically, is cyclical. We can’t let a highly lucrative month or quarter lull us into lavish life styles. Soon we’ll face months with less income—possibly even no income. Save cash reserves for those non-revenue periods.

Ten: Reject Rejection. Yes, turndowns will happen, when you just knew your proposal was powerful, and your presentation flawless. How could they choose someone else? In the words of Thomas Paine, “These are the times that try men’s souls.” The more you are rejected, the more you question your ability. Your confidence drops.

I suggest that you reject rejection. Realize that losing a contract doesn’t mean that you or your work are inferior. Somehow, there wasn’t a fit between you and the organization. Really, the company paid you a high compliment by selecting you for an on-site interview. That alone affirmed your credentials, programs, and product.

Think of the rejection as a rehearsal for your next potential client. Learn what you can from it, then go find someone who embraces the value your services will bring.

Bill Lampton, Ph.D., helps organizations achieve CPR—Cooperation, Productivity, Renewal of Mission. He wrote The Complete Communicator: Change Your Communication, Change Your Life! Contact him at drbill@BillLampton.com and visit http://www.billlampton.com/.